However, I received three emails from VSee asking me to submit a review, and with each request, I felt worse about withholding the truth of my experience from other clinicians who could potentially encounter similar issues as I have had.Ĭomments: During the pandemic, I have been just as busy as I was before because my appointments are now virtual. I do not like this feeling of writing negative things about a product. As an aside, I cannot recall a product for which I have submitted a negative review in my life. I could not rely on VSee to work smoothly on any given day. I found that the audio lagged during most meetings, the video also often lagged and was sometimes just pixels, and the VSee login page was intermittently down during business hours. When I had difficulties with the program, I reached out for assistance, and the representatives responded in a kind manner. The integration of VSee was relatively easy at first. I have only observed a worsening in the user experience-for myself as a clinician as well as for my clients-since starting to use this program for which I have paid a monthly fee. When I would receive an email notification from VSee indicating that the program was being updated in some way, I felt a sense of dread regarding what was to come. But, this is little problem at all.Ĭomments: Overall, I felt frustrated and disappointed more often than not. Instead of having a list of clients that I frequently call, I text or e-mail clients a link.
The Clinic version seems to have more clinical features such as a call list. For some reason, I cannot not get VSee Clinic to work for me. VSee allows me to use a quality HIPAA compliant platform for free. VSee has better video and quality than other free platforms. I found that the free version of Zoom adapts better to low bandwidth. At some point, that will become an issue for therapists. Other well-known and popular platforms (Whatsapp, Skype) that are available to the general public provide better quality, but they are not HIPAA compliant. A client list would be handy, but I do fine without one. But, I am limited to seeing one client at a time: no groups for me using VSee (or most other free HIPAA compliant platforms). Thanks for the chance to provide feedback.Ĭomments: For a free version that is HIPAA compliant, VSee is great! I don't need or use (or long-for) the bells and whistles that paid versions of video platforms offer. This would be a great option for VSEE as well. Clients also like how zoom offers a video background to provide more privacy. Please consider this for future sessions. Many of my clients have youtube channels, as do I where we create and want to share videos. It would be so incredibly helpful for VSEE to work on allowing videos to be heard. VSEE only allows audio output from the client and the provider. Further, the client is unable to hear the audio from the video.
However, the shared screen view is tiny and the client can not read the worksheets or hardly see the videos I am showing. I like that I can share my screen and the client can too. I also like to share educational psychology videos like Ted Talks and videos on Class dojo on emotional coping. My teen and child clients like to share music videos. Clients like to be able to go back to VSEE messages, which can be viewed on the VSEE app, but are not available after the web based telehealth sessions.
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My long term clients have shared that the VSEE app was easier than the web based software that I purchased. My clients have a hard time with the onboarding. You all are amazing and so helpful to me and my clients! I appreciate all you all do to help me provide telehealth to so many during this pandemic.
I value that this VSEE software is HIPAA compliant. I often have to call a client back at least once, due to the client not having audio.
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